Customer Service Representative Resume Example

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Jessica Turner
Customer Service Representative
✉ karla.ortiz@email.com📱 +1 555 0264📍 Phoenix, AZ
Profile

Customer Service Representative with 5 years across contact centre and in-person support. Handle an average of 60 daily contacts by phone, chat and email, following each request through to resolution.

Skills
Phone support
CRM (Salesforce)
Complaint resolution
Chat and email
Upselling
Excel
Education

Associate Degree in Business Administration
Community Technical College · 2019

Customer Service Program
Chamber of Commerce · 2022

Languages
SpanishNative
EnglishProfessional working proficiency
Professional Experience
Customer Service Representative
Istmo Telecommunications · 2021 – Present
Handles an average of 60 daily contacts across phone, chat and email, resolving billing, technical support and new-service enquiries.
Manages escalated complaints with CRM follow-up through to closure, with full case documentation for audit.
Offers add-on services during support calls where the customer profile fits, meeting the team's commercial target.
Supports onboarding of new hires, shadowing their first weeks on the floor.
Customer Service Assistant
La Central Stores · 2019 – 2021
Staffed the customer service desk handling exchanges, returns and warranty claims under company policy.
Logged incidents and requests in the internal system, routing each case to the right department.
Supported home delivery coordination, confirming availability and timing with customers.
Certifications
Customer Service and Conflict Handling — Chamber of Commerce, 2022

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