IT Support Technician Resume Example

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Patrick Doyle
IT Support Technician
✉ bryan.melgar@email.com📱 +1 555 1780📍 Kansas City, MO
Profile

IT Support Technician with 6 years in help desk and on-site support. Handle an average of 20 tickets per day for a 300-user base, covering hardware, software and connectivity.

Skills
Help desk (ticketing)
Windows and Office 365
Networking
Active Directory
Hardware support
Backup and recovery
Education

Computer Engineering Technical Diploma
Regional Technical College · 2019

CompTIA A+ Certification
CompTIA · 2022

Languages
SpanishNative
EnglishFluent
Professional Experience
IT Support Technician
Financial Services Corporation · 2021 – Present
Handles an average of 20 tickets per day for a 300-user base, covering hardware, software and connectivity.
Administers accounts and permissions in Active Directory per requests authorised by each department head.
Configures and deploys new equipment with the corporate image, including software installation and access setup.
Documents each incident resolution in the knowledge base to reduce handling time on recurring issues.
Support Assistant
Technology Distributor · 2019 – 2021
Handled first-level enquiries by phone and email, escalating cases as required.
Performed preventive maintenance on computers and printers.
Supported network point installation and workstation configuration.
Certifications
CompTIA A+, 2022
Networking Fundamentals — Cisco Networking Academy, 2021

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